Contact Us

Telecommunications is a division of Information Technology Services. We are located in CARC-249. Our office hours are Monday thru Friday from 8:00 am to 5:00pm. Customer services can be reached at the following phone numbers:

Faculty Staff (704) 687-8985
Students (704) 687-8800
Fax (704) 687-3909

Telecommunications has maintained the University telephone system since 1982. We provide telephones, long distance and data, voice and video cabling.

Telephone service to the UNC Charlotte faculty and staff community are provided by a digital switching system, using the latest digital and fiber optic technology and are tailored to meet the needs of the campus community. Students are provided analog telephone lines. All faculty, staff and resident students have voice mail service. Some of the features include conference calling, last number redial and for students, call waiting.

Customer Service

Supervisor:
Wendy Nichols (ext 78920), analyzes users needs and gathers detailed data for complex projects, before work requests are issued.

Voice Mail Administrator:
Kathleen Francus (ext 78922), manages the NuPoint Messenger and Communite Voice Mail System, provides customer service and training, and performs system maintenance.

Billing Specialist:
Debbie Rice (ext 78924), manages the Pinnacle Billing System, processes faculty/staff bills for long distance and monthly service, and process accounts payable and receivables for Telecommunications.

Customer Service Representative:
Lori Hanley-Hayes (ext 78923), processes work orders, coordinates work with technicians, tracks work orders and is the main answering point for all Telecommunications services.

Accounting Specialist:
Judy Vitallo (ext 77500), creates financial reports and monitors departmental encumbrances for telecommunication services.