Voice Mail : Mitel
- Dial 73500.
- You will be prompted for your mail box number. Enter the * key and
your 5-digit extension number. You will then be taken through a User
Tutorial to set up a pass code, to record a greeting to callers, and to
record your name. The name recording identifies you to other campus
users when they address messages to your mailbox or include you on a
distribution list. It also identifies you as the sender of a message to
another campus user.
By Use of the Voice Mail Button:
- Flashing Voice Mail button indicates you have a message. To access
voice mail system directly, press the button.
- Enter your pass code when prompted. You will hear your personal name
greeting followed by an auto-attendant greeting announcing the number of
messages in your mailbox.
- Press "P" key to play messages. After playing your messages you may
press 'P" to play the current message again, "M" to make a new message,
"G" to give the message to another user, "K" to keep the message, "D" to
discard messages. Press "X" to exit the system.
From Another Extension: (If you do not want to ring your
phone out loud)
- Dial 73500.
- Enter the * key followed by your 5-digit extension number.
- Enter your pass code when prompted. You will hear your personal name
greeting followed by an auto-attendant greeting announcing the number of
messages in your mailbox.
- Press "P" key to play messages. After playing your messages you may
press 'P" to play the current message again, "M" to make a new message, "G"
to give the message to another user, "K" to keep the message, "D" to discard
messages. Press "X" to exit the system.
From an Off-Campus Phone Number:
- Dial your extension.
- Press the * key during your greeting.
- Enter your pass code when prompted.
- Press "P" key to play messages. After playing your messages you may
press 'P" to play the current message again, "M" to make a new message,
"G" to give the message to another user, "K" to keep the message, "D" to
discard messages. Press "X" to exit the system.
Press P (7 key) to play messages (urgent messages will automatically
be played first)
After playing your first messages you have several options:
- Press P (7 key) to play current message again.
- Press A (2 key) to answer the person who sent the message. You can
only do this providing the person who left the original message is a campus
user and accessed your mailbox by dialing your extension directly and not by
dialing x73500. When you have finished recording your response, press X (9
key) to send it. You may also Press the * key to send your response to
additional mailboxes.
- Press G (4 key) to give the message to another mailbox or
distribution list. Be sure to record your response before giving it to
another mailbox so that your response is included. Press the # key to record
your response. When you have finished recording, press the 9 key to send
your response, you may also Press the * key to send your response to
additional mailboxes. Always record a message to advise the person that you
originally received this message and are now forwarding it to them. This
eliminates the possibility of delayed messaging.
- Press K (5 key) to keep the message. Messages will be deleted from
your mailbox automatically after 15 days.
- Press D (3 key) to delete the message
Press M (6 key) to Make a Message.
- Enter one of the following: the person's extension number or your
distribution list number.
- Once the system confirms the person's name, enter any other names or
numbers for people you wish to make a message.
- When you have finished addressing your message, Press the # key.
- Begin recording your message after the tone. (You may press the * key
to pause/or resume during recording).
- When you are finished recording: WAIT. System will respond with
"Recording Complete", and you will be offered the following menu selections:
- Press the R (7 key) to review your message.
- Press the D (3 key) to discard & re-record your message.
- Press the A (2 key) to append to your message.
- Press the M (6 key) to access Message Addressing Options. (Message
Addressing Options are C- Confidential R- Return Receipt, U- Urgent
Delivery, F- Future Delivery.) Once you have selected from these options,
Press X (9 key) to exit from Message Addressing Options.
- Press the X (9 key) to send the message and exit to the main menu
- Dial 73500.
- Enter your 5-digit extension followed by the * key.
- Enter your pass code when prompted. You will hear an auto-attendant
greeting announcing the number of messages in your mailbox. You may go
directly to User Options by pressing "U" (8 key).
User Options allows you to:
Press G (4 key) to record or change your Greeting:
You must determine which greeting type you wish to use. You have three
options under Greeting:
- Primary:
The mailbox owner records one greeting for callers to hear every
time the mailbox is called.
- General:
The mailbox owner does not record a greeting. The greeting is
generated by the system. The mailbox owner's name is inserted into this
greeting once they have recorded their name (see User's Options #2.,
"Name").
- Conditional: The mailbox owner records three different greetings for
Busy, Call Forward, and Ring No Answer telephone conditions.
The voice mail system will tell you which greeting is currently enabled.
If you wish to enable a different greeting, follow instructions below,
Paragraph c).
To change your greeting:
a.) C (2 key) to change your conditional personal greeting.
- B (2 key) to change your Busy greeting.
- F (3 key) to change your Call Forward greeting.
- N (6 key) to change your No Answer greeting.
- X (9 key) to Exit to the prior menu.
b.) P (7 key) to change your Primary personal greeting.
- L (5 key) to Listen to your Primary greeting.
- R (7 key) to Record your Primary greeting.
- X (9 key) to Exit to the prior menu.
c.) E (3 key) to Enable your greeting types:
- C (2 key) to Enable your Conditional greeting.
- G (4 key) to enable your General greeting.
- P (7 key) to enable your Primary greeting.
- X (9 key) to Exit to the prior menu.
2. Press N (5 key) to change your Name recording:
- Press L (5 key) to Listen to your name recording.
- Press R (7 key) to Record your name.
- Press X (9 key) to Exit to the prior menu.
3. Press P (7 key) to change your Pass code:
Enter 4 to 10 digits. It is advisable that this number sequence, though
private, be very familiar to you. If you lose or forget your pass code, the
Voice Mail System Administrator does not have access to it. You will need to
call Telecommunications and request that a new pass code be applied to your
mailbox.
4. Press L (5 key) to create or modify a Distribution List:
- Enter the number of the distribution list. (Personal distribution
lists may be added by only using numbers 02, 03, 04, 05, 06, 07, and 08).
- Press N (6 key) to record a name for the distribution list. (The
system will play this name each time you address messages to this
distribution list.)
- Press A (2 key) to Add mailbox members to the list; Press D (3 key)
to Drop mailbox members. Repeat this step until all mailbox members have
been added or dropped.
- Press P (7 key) if you would like the system to Play back the list of
mailbox members you have selected.
- Press X (9 key) to Exit to the main menu.
5. Press T (8 key) to enter Tutorial and follow instructions as prompted
by the system.
6. Press X (9 key) to Exit to the prior menu.
At any time while playing your messages, you can press the 1 key to pause
for 30 seconds, press * key to move back 5 seconds, press # key to move
forward 5 seconds, press 8 key to skip to your next message, and press 8*
keys to go back to the beginning of your previous message.
Use A (2 key) to answer a message received when you do not need to speak
directly with the person. Answering a message will not work with off campus
callers or those who have dialed 73500 directly to enter your mailbox.
Use 73500 to dial into voice mail and leave messages for people you
really don?t need to speak with personally.
When creating distribution lists, be sure you have the correct mail box
numbers. Some Faculty and Staff have mailbox numbers that do not match their
extension number. Most students have 6 digit voice mailbox numbers.
To transfer a call to a voice mailbox, press your transfer key and dial
73500. When the voice mail system answers, dial the person's mailbox you
want to transfer to and then hang up. The caller will hear that person's
voice mail greeting prompting them to leave a message.
If you are giving a message to another mailbox, be sure to record
Additional Comments before sending the message. This helps the recipient
understand the origin of the message.
When messages are given to campus mailbox, the original time/date stamp
remains attached to the message. If you are the receiver of such a message,
do not be confused by this and think that you have received a new message
postmarked with a past time and date.
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