Administrative Systems

http://administrativesystems.uncc.edu/
Administrative Systems is responsible for the development and maintenance of the University of North Carolina at Charlotte administrative systems. This includes all business-related systems not specifically the responsibility of another administrative unit. The staff is also available for consultation on uses of technology to enhance University effectiveness.

Center for Teaching and Learning

CTL Main Website, UNC Charlotte Blackboard Vista Support Site, Student e-Learning Support Site
The Center for Teaching and Learning is open to all members of the UNC Charlotte teaching community. We provide a variety of services and resources for instruction and e-learning. Faculty are encouraged to participate in our workshops, use our online resources, or work directly with our consultants regarding specific instructional projects or needs. We offer a variety of software, multimedia equipment, books and many other teaching resources in our teaching center. We also design customized professional development offerings for individuals, departments or groups.

Database Administration

The Database Administration unit manages database technologies for the University, in accordance with all privacy regulations and University security policies.

Desktop Support

http://www.its.uncc.edu/Desktop/
Desktop Support provides service for our customers' university owned personal computer hardware and software needs including installation, connectivity, upgrade and maintenance of desktops, laptops, workstations, mice, keyboards, printers, thin clients, and scanners. Desktop Support is here to assist with connectivity from your keyboard to the wall plate. In addition, we support handheld devices also known as Personal Digital Assistants (PDA).

Enterprise Information Management

The Enterprise Information Management unit coordinates the standardization and integration of UNC Charlotte data resources. It also enhances the quality and integrity of this data and develops the infrastructure necessary to enhance access to this information across campus. These are collaborative efforts between EIM, data custodians, and end users. Enterprise Information Management consists of strategies, standards, policies, procedures, models, and a centralized data repository that recognize institutional data as a valuable asset, which serves cross-departmental campus functions.

Help Center

http://www.helpcenter.uncc.edu/
The Help Center’s role is to handle technology help requests submitted by UNC Charlotte faculty and staff via phone, web form, or email. Help Center staff’s goal is to assist faculty and staff with timely resolution of any problem that may impact use of core tools used to conduct business at the university.

ITS Projects

http://www.its.uncc.edu/About-ITS/Projects/
This office focuses on Information Technology initiatives where it is critical that effective project management methodology be employed. The goal of this office is to balance people, process and technology in a manner that leads to project success.” This office also serves as the conduit for project initiation and project closure for all Information and Technology Services department projects as well as the annual project planning process.

Network Services

http://www.its.uncc.edu/network/
We provide Advanced Technology Planning, Development, and Infrastructure Support for the UNC-Charlotte Campus Data Network, and University distributed computing community. Our goal is to successfully maintain a high quality of service, excellent customer service, integrate critical technologies, and provide reliable data communications to support the goals and objectives of the University through teamwork, effective communication, and technical leadership.

Office of the CIO

http://www.its.uncc.edu/cio
ITS aims on setting new standards of service and introducing new information systems in support of our clients: faculty, staff, students, alumni and the Charlotte community. Our systems and organization are designed to support the University's goals. A common architecture serves as an enabler for excellent and cost effective services.

Research Computing

http://www.urc.uncc.edu/urc/
The primary purpose of this department is to support the unique computing needs of UNC Charlotte's diverse community of research faculty by developing shared computing facilities and offering specialized services that would be difficult for individual research groups or departments to provide internally.

Security

http://www.its.uncc.edu/security/
The mission of the ITS Information Security Office is to deliver and maintain an information security program that safeguards information assets against unauthorized use, disclosure, modification, damage or loss. This is done by educating the campus community about security related issues, assessing current policies and developing new policies, assisting in strengthening technical measures to protect campus resources, and developing mechanisms to react to incidents and events that endanger the Institute's information assets. The administrative responsibilities include establishing and maintaining a security organization, developing an integrated security program that supports the accomplishment of the University's strategic goals and priorities.

Server Administration

http://www.its.uncc.edu/serveradmin/
Server Administration is responsible for the deployment and support of server hardware and associated operating systems that support centralized services throughout the University. The SvrAdmin technical support staff provides server configuration, installation, and ongoing maintenance for centralized ITS and departmental servers housed the main server room. Visit our web site to learn more.

Services Management Center (SMC)

The Service Management Center (formally Operations) has a wide range of responsibilities and duties. The goal of the SMC is to provide the best Quality of Experience for all persons accessing UNCC computing resources, by monitoring network resources and ensuring maximum availability. This includes monitoring network equipment, servers, websites, and applications. As the University transitions from the IBM/OS390 environment to Banner, the SMC team is shifting focus to monitoring the new Banner environment and assisting users of the new system. The SMC also staffs the OPSCAN Center which provides test scoring, faculty evaluations, as well as General Survey data file creation for the University.

Student Computing

http://www.labs.uncc.edu
The primary purpose of this department is to ensure that students have access to computer equipment, software, and documentation needed to support their general academic efforts at the University of North Carolina at Charlotte.   Student Computing manages the open computer labs, provides technical support for students, and maintains the Student Technical Support Center in Barnard.

Technology Training

http://www.uncc.edu/training ITS Technology Training provides training for the core business and office applications used at the university. Classroom training is available to faculty and staff. On-line training is offered to all university constituents and is available from on or off campus via the web.

Telecommunications

http://www.telecommunications.uncc.edu/
Telecommunicaitons has maintained the University telephone system since 1982. We provide telephones, long distance and data, voice and video cabling. Telephone service to the UNC Charlotte faculty and staff community are provided by a digital switching system, using the latest digital and fiber optic technology and are tailored to meet the needs of the campus community. Students are provided analog telephone lines. All faculty, staff and resident students have voice mail service. Some of the features include conference calling, last number redial and for students, call waiting.

Web Services

http://www.webservices.uncc.edu
The primary purpose of this department is to oversee UNC-Charlotte’s entire web presence; including develop and maintain web policies/standards, Provide technical guidance for integration of other university technologies into the web, Research and development to maintain an effective and efficient web and portal presence, provide guidance in the use of templates and standards for content management, strategic planning, project management, and coordination with server administration to maintain web servers and related web systems.