Getting Started with CCA

What is Clean Access and what do I do?

Clean Access is a network security system that checks weekly for vulnerabilities on machines operating in the residence halls. All student workstations must pass these checks to get online.

Please follow these steps to gain network access:

1. User Authentication
a. Web Login
b. Clean Access Agent

User Authentication

User authentication simply means you need to provide proper credentials (i.e. your UNC Charlotte 49er Express username and password) in order to gain access to the network. There are two methods for entering this information:

Web login
Clean Access Agent.

Web Login

Open any web browser, such as Internet Explorer, Safari, Firefox, Opera, etc. If your network settings are configured properly, you should be automatically redirected to the authentication page:

If you don’t know your Email username or password, click the 49er Express link to view/reset it.

Web Login is the user authentication method for all non-Windows based computers. Users running Windows 98 or higher are required to authenticate using the Clean Access Agent.

Clean Access Agent

If you are running Windows 98 or higher, you will be directed to install the Clean Access Agent. For Windows users, the Agent will now be the method for authenticating.

Please read the following carefully:

Click Download Clean Access Agent 3.5.2 button. Although you can choose to open the file directly, we recommend saving it to your hard drive so you can re-install at a later time, if necessary.

Once the Agent installer is saved, double-click to install. Following the wizard installation instructions should only take a minute or two.

Once Clean Access Agent is installed, the login window will appear automatically whenever your computer attempts to access the network. Enter your UNC Charlotte 49er Express UserID and password and click Login. (Note: The authentication provider should be 49er Express Login.)

If the Clean Access Agent log in window doesn't appear automatically, you probably have an installed firewall (e.g. Norton Internet Security) preventing the window from popping up. To bypass this problem, modify your firewall rules to allow Clean Access Agent (port 8905). The method for modifying the rules vary depending on the firewall you're running.